Frequently Asked Questions
Everything you need to know about our jewelry and apparel.
What materials are used in Oma The Label jewelry?
Our jewelry is primarily crafted from high-quality 18k gold plated brass and stainless steel, designed to be long-lasting and hypoallergenic for sensitive skin.
How long does shipping take?
Standard domestic orders typically ship within 2-3 business days and arrive within 5-7 business days. International shipping times vary based on the destination and selected shipping method.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in its original pouch or a dry, cool place when not in use.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and estimated delivery dates will be calculated at checkout based on your specific location.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our customer support team within 1 hour of placing your order if you need to make any changes.